Legal

Refund & Returns Policy

Last updated: July 29, 2026

Every Tonebrush order is covered by a 30-day money-back guarantee, and there is no restocking fee. If your record cleaning brush set arrives faulty or you are not satisfied with it, we replace it or refund you.

How it works

Email [email protected] within 30 days of delivery.
Tell us the issue (a photo or short description helps).
We send you the return address if the set needs to come back, or we settle it directly.
We arrange a replacement or refund to your original payment method.

Who pays for the return

Return shipping is arranged and paid by you, and there is no restocking fee. We recommend a tracked service: until the parcel reaches us, it stays your responsibility, and a tracking number is what lets us refund you the moment it lands.

Damaged or defective on arrival

If a set is defective on arrival, you do not need to ship it back for a refund in most cases. Send us a photo and we resolve it directly, usually the same day we read your email.

When the money arrives

Refunds go back to the card or wallet you paid with, through Stripe. We issue the refund as soon as the return is agreed; your bank then takes its own time, typically 5 to 10 business days, to show it on your statement.

Cancelling before dispatch

Orders leave within 1 to 2 business days. If you change your mind before then, email us and we cancel and refund in full, with nothing to send back.

Delivery windows and the countries we ship to are in our shipping policy. Questions before you order are answered on the contact page, and buyer feedback is on the reviews page.